After you apply, your portal shows each application and its milestones: payment received, screening requested, screening returned, and review complete. You'll see milestone updates rather than the full screening report — detailed provider results stay with the review team. If the office needs documents from you, the request appears on your application.
Screening runs after your fee is received, and your application's milestone updates as each stage completes — that page is the real-time answer. If a document request is sitting unanswered, that's usually what's holding things up.
The portal shows milestone updates (payment received, screening requested/returned, review complete), while detailed provider results stay with the review team. If you have questions about a screening outcome, ask the leasing team directly.
Either way the leasing team follows up after review completes. Approval moves you toward lease signing (which happens electronically through your portal); if it's not an approval, the team communicates the outcome and any options.
The application is completed online from the Apply page. You'll create an account as part of applying, so you can save progress, pay the application fee, and track everything afterward from your applicant portal.
Read the guideTwo-step verification asks for a short code from your phone in addition to your password, so someone who learns your password still cannot reach your account, your documents, or your saved payment methods. It is optional — if you never turn it on, you sign in exactly as you do today.
Read the guideYou're in the right place: this Help Center explains how each portal workspace works, and it stays current automatically — every release is checked so new features ship with matching help. Each guide has its own page with steps and common questions. The FAQ page carries your management office's own answers, and when the assistant is enabled you can ask questions conversationally from the launcher.
Read the guideYou sign in with your email and password at the portal login page. New residents and applicants activate their account from the invitation link the office sends. If you forget your password, the reset flow emails you a secure link; some accounts also verify a one-time code at sign-in.
Read the guide