How accessible this website and these portals actually are.

Automated checks, on every release

Every change to this platform is checked before it ships. A real browser loads each surface below and the axe-core accessibility engine grades the rendered page against the WCAG 2.0 and 2.1 A and AA rule sets. A serious or critical finding stops the release until it is fixed.

• The public website: home, listings, about, contact, application fees, rental criteria, pet policy, fair housing, this statement, the API documentation pages, and every sign-in page.
• The staff admin workspace: dashboard, properties, reports, compliance, the onboarding wizard end to end, the accounting ledger's manual-journal view and the companies workspace.
• The resident portal: home, billing, maintenance and new requests, messages, documents, insurance, access, amenities, guests, compliance, move-in checklists, profile, security, notifications and help.
• The owner portal: home, properties, statements, reports, the owner ledger, documents, messages, requests, security and help.
• Keyboard order through the staff command centre, checked as a behaviour rather than as markup.

The limits of that claim

Automated testing finds a minority of the barriers a disabled person actually meets. The following have not been done, and nothing on this page should be read as implying they have.

• Manual screen-reader testing. No route on this platform has been walked with JAWS, NVDA, VoiceOver or TalkBack as part of a release check.
• Assistive technology more broadly: screen magnification, speech input, switch access and braille displays are untested.
• Any independent or third-party accessibility audit. No VPAT or Accessibility Conformance Report has been produced for this product, and none should be inferred from this page.
• Cognitive and plain-language review of long-form content such as lease packets, statements and generated reports.
• Route states that need data or configuration the automated check cannot create: individual maintenance requests, message threads, statements, signing sessions, uploaded documents and error states.
• Documents the platform produces. Generated PDFs, statements and exports are not checked for tagged-PDF accessibility.

Where this product falls short today

• Automated checks stop a release on serious and critical findings. Findings below that severity are reported but do not block, so some minor barriers ship.
• Third-party embeds — payment card fields, document signing and mapping — render markup this platform does not control and cannot always fix directly.
• Where an automated check cannot reach a state, that state is untested rather than conformant. It is listed above rather than left to be assumed.

Tell us what is in your way

If any part of this website or portal is not usable for you, contact RDX Rentals and say what you were trying to do and what stopped you. You do not need to identify the standard or the rule.

A reasonable accommodation in the housing process itself — an auxiliary aid, an alternative format for a lease packet, an assistance-animal question — is handled separately under fair housing. If you need a reasonable accommodation, an auxiliary aid, or an accessible alternative format for a listing, application, lease packet, or resident communication, contact the leasing team so support can be coordinated.

Current residents can file and track an accommodation request from the resident portal profile page.